FAQ よくあるご質問


受付はどのようなかたちになりますか。 How can I use the machiya?


You can use it from 15:00 p.m. on your arrival day. Since there is no staff on duty, please inform us of your arrival time approximately one hour prior to your arrival. At your arrival time our staff will wait for you at Kikunoya to hand over the key. Then our staff will provide a brief explanation of the house and the facilities of Kikunoya. If you wish, our staff will provide a brief tour of the neighborhood.

予約確定後、利用人数が変わってしまいました。 Can we change our reservation if the number of people changes?


You can change the number of people from 2 to 5. However, we cannot accept more than 5. If the number changes, please contact us as soon as possible.

子どもの宿泊はできますか。 Can we stay with children?

菊乃やは伝統的なお茶や建築を活かした作りになっております。 そのため現代建築に比べますと、階段の傾斜が急になっており、二階坪庭に面した手すりにも十分な高さがございません。

特に小さなお子様連れのお客様には、保護者の十分な監督の下、ご滞在頂きますようお願いしております。 ご不便をおかけしますが、ご理解のほどよろしくお願い申し上げます。

Kikunoya is traditional ochaya building. It has steeper stairways and lower prevention fences than modern building.
Please stay under the sufficient supervision of guardian.

未成年だけで町屋金沢を利用することはできますか。 Do you have minimum age requirements?


As a general rule, if everyone in the group is all under 20, you cannot make a reservation.

ペットも一緒に町屋金沢を利用することはできますか。 Can I bring my pets?



Sorry, pets are not allowed at the Machiya for protection of the building.

食事はどのようになっていますか。 Do you have any suggestions for meals?




There are many good restaurants and bars walking distance. We can make a reservation at your request.

If you want to have a dinner at Machiya, catering services are available from restaurants in Kazue-machi. Please feel free to let us know.

Or you can cook in the kitchen of Machiya with fresh fish and vegetables from Omicho Market called Civil Kitchen which is about a 10 minute walk.

You will experience the exquisite flavors of Kanazawa’s fresh and delicious food there.

If you stay on New Year’s Day, we recommend you order Osechi, New Year dishes.

近くにコンビニや食料品、生活雑貨のお店はありますか。 Are there any convenience stores, food shops, or department stores nearby?



There are convenience stores and food shops near Kikunoya. In ten minutes’ walk, there is a department store.

Please feel free to use the refrigerator in the kitchen. During your stay you are in charge of your food. After you leave, we will dispose of any leftovers.

お風呂はありますか。 Do you have a bathtub?



Yes, you can enjoy a Japanese-style bath in Machiya.

Or you can also enjoy public baths. There are two nearby public baths in walking distance, which neighbors use. You can enjoy everyday life there. Please ask us about the details.

生活に必要な家具や備品、アメニティグッズはありますか。 Are there daily amenities in Machiya?


We provide comfortable furnishings, electrical appliances, a dryer, a microwave oven, a coffee maker, a teakettle and bedclothes. To make your stay more enjoyable, we also provide coffee beans and kaga bocha, yukata, bath towels, hand towels, face towel, body scrub towel, soap, shampoo and rinse, toothbrush, tooth paste, shaver, tea-making utencils, lacquer wares, calligraphy brushes and ink stone, and a sewing set.

We also provide toiletaried for the bath. You can check the list of amenities here.

町屋の中で、インターネットは使えますか。 Can we use the Internet?


We have high-speed wireless internet access at the machiya.

長期利用の場合、町屋のお掃除や使ったタオル等のかたづけはどうなりますか。 Who clean the house during longer stay?


Our staff cleans the house for about 60 minutes from 11:00 a.m. every morning. Please put any used towels into the laundry box. If this schedule is not suitable for you, please let us know.

滞在している町屋の中で、喫煙はできますか。 Can we smoke in Machiya?


Smoking is not allowed here for protection of the building and fire prevention.

荷物を宅配便で送ることはできますか。 Can we send our luggage via delivery service?


Yes, you can. Please let us know and send your luggage to our office, we will keep it and bring it to Machiya upon your arrival. However, we cannot accept perishabele foods. Please let us know beforehand.

車で行こうと思いますが、駐車スペースはありますか。また、駐車料金は必要ですか。 Is parking available? Is there a fee?


Yes, there is a parking space nearby. The fee is 1,000 yen (tax included) per night. If you come by car, please let us know in advance.

町屋金沢に門限はありますか。 Do you have a curfew?


No. Please enjoy lots of lovely time in Kanazawa. But please be considerate of our neighbors during late hours.

夜遅くまで騒いでもよいですか。 Can we have parties late into the night at the Machiya?



You are not supposed to use the Machiya for parties late into the night. The Machiya and nearby area is on the narrow street and some neighboring houses are private residences. Please don’t disturb the neighbors with loud and voices or music. If we receive noise complaints, we reserve the right to ask you to leave without refund. While we wish you to enjoy yourself to the fullest we ask that you enjoy yourself maturely and responsibly.